We approve your application
We deliver the replacement vehicle
We monitor your vehicle repairs
We invoice the insurer directly
We have been in business since 1990 and have unrivalled experience, knowledge and expertise in the accident replacement vehicle industry. We operate nation-wide in conjunction with the insurance industry and the smash repairer network to provide a seamless and efficient accident replacement vehicle service in every capital city and many of the major regional cities.
Below are the simple steps to keep you mobile after an accident:
Submit an Application
The best ways to submit an application is call our highly trained and dedicated reservations team on 1300 22 67 67/ 0800 022 676 NZ or fill in our online application form. If you apply online we will assess your application and get back to you as soon as we can to advise.
Approving your claim
Once we have all of the information we need, approval can usually be done within 15 minutes during business hours. In some cases this may take longer if there is doubt over liability in the incident.
When your claim is approved Acorn will contact you to organise a date and time of delivery that is convenient for you. Usually we will meet you at your smash repair shop when you are dropping off your vehicle for repairs or leave a vehicle at the smash repair shop for you to collect.
If your vehicle is already at the smash repair shop, or it is not legally drivable we will deliver the hire vehicle to your home, workplace or other.
(Delivery is subject to availability in your area. In areas without delivery we provide the cars through our third party supplier. We can arrange for you to pick-up the vehicle at a time and location that suits you best.)
When Acorn hands over the replacement vehicle to you, we will ask you to sign the rental agreement which states the terms and conditions of the rental. We will also ask you sign our Contract of Indemnity plus our standard letter stating the reasons you need the vehicle.
If we are providing the vehicle through one of our depots this documentation is completed before picking the vehicle up. We are able to have the documents signed online using our secure electronic signature process.
Monitoring your repairs
We regularly assess the progress of your smash repair and update you as required.
If your vehicle is a total loss you will need to update us on the progress of your settlement. The specifics surrounding how long you are able to keep the replacement vehicle for are stated in our rental agreement terms & conditions.
Collection of your repaired vehicle
Subject to our delivery/ collection service being available in your area, when your repair is finished, you just drop off Acorn’s vehicle at the smash repair shop and pick up your vehicle. You will need to call Acorn to notify us when you have done this. Acorn will then collect our vehicle. If your vehicle has been deemed a total loss, we will collect our vehicle directly from you once your settlement has been made or the vehicle needs to be returned.
If our delivery/ collection service is unavailable in your area you will need to return the vehicle to the branch yourself before picking up your own car.
Payment for the hire charges
Once the rental is complete Acorn will be paid for the charges by the relevant insurance company. Please refer to our FAQ’s for more info.
Acorn Rentals will require a copy of the adjusted smash repair quote and will usually obtain this directly from the smash repair shop itself, however you may need to supply this upon request by Acorn.
*The suitability of any and all applications is at the sole discretion of Acorn Rentals. Acorn Rentals reserve the right, without explanation to reject any applications that we deem unsuitable.