FAQs

If you have been in an accident and have replacement vehicle cover in your insurance policy we can usually recover all of the costs from your insurance company on your behalf. We will need a copy of your insurance policy and sometimes permission in writing to do so. Speak with our friendly team to find out more.

At Acorn Rentals we specialise in accident replacement vehicles for not at fault motorists, we can recommend our partners at Hire Cars Delivered Rentals for great value car hire. Find them here: https://www.rentalcarsdelivered.com.au

Call Acorn on 1300 22 67 67 to check eligibility for an immediate replacement. Acorn Rentals highly trained and experienced staff can also offer free advice on many other aspects of the insurance, repair and injury compensation processes if required.

• How do I know if my vehicle is legally drivable or should not be on the road?
• Your vehicle may be not be legally drivable and should not be on the road if:
• Your doors, boot or bonnet will not open or close
• There are any exhaust gasses entering the car
• You cannot lock your car
• Any windows are smashed
• Your exterior lights/ indicators do not work or are broken
• Your mirrors are broken
• Your wheels are rubbing on the body of your car
• There are any leaks from your car
• There is any smoke or steam coming from your car

Please contact Acorn Rentals or a qualified smash repairer if you are still unsure.

If you are not at fault for the accident, follow these steps to claim car insurance:

Gather information: Obtain the at-fault driver’s details, including their insurance information.

Contact Acorn to apply for a hire car.

Report the incident: Inform your own insurance company about the accident and provide them with all relevant details. And/Or

Claim with the at-fault driver’s insurance: Contact the at-fault driver’s insurance company and provide them with the necessary information to process your claim.

If someone hits your car, take the following steps:

Gather information: Obtain the driver’s name, contact details, license plate number, and insurance information.

Document the scene: Take photos of the accident scene, damages to both vehicles, and any relevant road signs or traffic signals.

Report to the police: If there are significant damages or injuries, report the accident to the police.

Contact Acorn to apply for a hire car.

Inform your insurance company: Notify your own insurance provider about the incident, even if you were not at fault.

Exchange information: Provide your insurance details to the other driver for their records.

If you were involved in a car accident that was not your fault, follow these steps:

Check for injuries: Ensure everyone involved in the accident is safe and seek medical attention if needed.

Move to a safe location: If possible, move the vehicles to the side of the road to prevent further accidents.

Gather information: Obtain the other driver’s details, including their name, contact information, and insurance details.

Document the scene: Take photos of the accident scene, damages, and any relevant road conditions.

Report to the police: If there are significant damages or injuries, report the accident to the police.

Contact Acorn to apply for a hire car.

Notify your insurance company: Inform your insurance provider about the accident, providing them with the necessary details.

To claim car hire expenses after an accident, follow these steps:

Contact the friendly team at Acorn Rentals to organise a replacement vehicle to be delivered to you.

Acorn will handle the cost recovery on your behalf be contacting the at-fault driver’s insurance.

You may be asked to provide required documentation: The insurance company may ask for documentation supporting your claim, such proof of ownership, license details ect.

Yes, in Australia, the at-fault driver’s insurance is typically responsible for covering the cost of a rental car for the innocent party while their vehicle is being repaired. The at-fault driver’s insurance company may directly pay for the rental car or reimburse the innocent party for the rental expenses.

Please note that insurance policies and regulations may vary, so it’s essential to consult with our friendly team for accurate and detailed information on how to handle car hire expenses and claims after an accident.

Yes. As long as you are the innocent party and you meet our eligibility criteria, then we can help you with an accident replacement vehicle. Please complete our online application https://www.acornrentals.com.au/apply/

Yes, providing you meet the eligibility criteria, you are entitled to a like for like accident replacement vehicle if the accident wasn’t your fault regardless of whether you have insurance. Please submit an application or speak with our friendly team on 1300 22 6767 to find out if you meet all the eligibility criteria or simply apply here: https://www.acornrentals.com.au/apply/

If you are the not at fault driver we are more than happy to assist you even if you aren’t covered for a hire car through your insurance policy. Please complete our online application: https://www.acornrentals.com.au/apply/

If you are the not at fault driver we would be happy to assist you with an equivalent accident replacement vehicle to your own vehicle for the duration of the repairs. We will do our best to accommodate your needs, depending on availability of vehicles, to provide a vehicle suitable to your needs. Please complete our online application: https://www.acornrentals.com.au/apply/

If you are the not at fault driver we would be happy to assist you with an equivalent accident replacement vehicle to your own vehicle for the duration of the repairs. We will do our best to accommodate your needs, depending on availability of vehicles, to provide a vehicle suitable to your needs. Please complete our online application: https://www.acornrentals.com.au/apply/

In the case of total loss when you are the not at fault driver, we may be able to assist you with a hire car until you receive settlement on your vehicle.

We require the following information from you: • Your personal details, including your driver’s licence number, car registration and insurance information • electronic copy of your physical driver’s licence • The at fault driver’s details, including their car registration, contact and insurance information • Details about the car accident • Witness details (if applicable). • Supporting documents. Please complete our online application: https://www.acornrentals.com.au/apply/

Yes, you can lodge an application with us now and upon approval, we can book you in for your desired future date.

If you’re not at fault in an accident with another vehicle, it’s your legal right to be put back into the position you were in prior to the accident. This means being provided with an accident replacement vehicle while your car is being repaired, or until your total loss settlement is confirmed.

Yes, we can provide you with an accident replacement vehicle and put you in contact with one of our trusted repair partners, who can manage the repairs of your damaged vehicle, all at no cost to you.

Our accident replacement vehicle service is only available for eligible drivers who are not at fault in an accident with an insured at fault driver. Fortunately, our partners at Hire Cars Delivered can assist in this scenario. Please visit www.rentalcarsdelivered.com.au for information.

If your vehicle is repairable, in most cases you can keep our vehicle for the duration of the repair.

If your vehicle is a total loss and you are claiming through the at fault party’s insurance company, you may keep the replacement vehicle until your settlement cheque has been received, or until the insurance company notifies Acorn that settlement has been made. We will give you as much notice as possible once we receive instructions from the insurance company.

If your vehicle is a total loss and you are claiming settlement from your own insurance company, you may keep the vehicle until you have received your settlement cheque or for 10 working days, whichever comes first.

No credit cards or deposits are required.

If you are not at fault in the accident – No. All costs are claimed from the insurance company of the at fault driver so you do not need to have your own insurance policy.

If you are at fault in the accident – Yes, you will need to have an insurance policy that covers you for a replacement vehicle after an accident. Usually Acorn can claim the full cost of the replacement vehicle from your insurance company directly without you needing to pay us for it first or paying any extras. It depends on your insurance company and policy conditions.

Acorn Rentals have built excellent relationships with a majority of the insurance industry due to our efficient, transparent and cost saving methods. If you come across an insurance company representative that discourages you from using our service please be aware that they may be misinformed. What they tell you may not be the view of the insurance company as a whole. If you have any concerns, please contact us.

In many circumstances we can provide an accident loan car within the hour, so please call us to discuss your specific situation.

Please be aware, It can take between 24-48 hours to assess an application depending on liability confirmation from the at fault party’s insurer.

Yes, we can arrange to deliver and collect the vehicle at a time and location that are convenient to you, including your home, office or the panel shop where your vehicle is being repaired.

Acorn customers can enjoy an accident replacement vehicle for the duration of the repairs. In the event of a total loss, you can keep the car until you receive the settlement on your damaged vehicle. Please complete our online application: https://www.acornrentals.com.au/apply/

Our fleet is constantly changing to suit the needs of all drivers. We have transitioned over 50% of our fleet to Hybrid electric vehicles saving fuel and reducing CO2 emissions for our customers. Speak with our friendly staff who can assist with finding a vehicle that suits your needs. See our fleet list HERE for more information.

We have a full range of vehicles including full size 7 seat Large SUV’s and can provide a like vehicle to suit your personal circumstances if needed. Speak with our friendly staff who can assist with finding a vehicle that suits your needs. See our fleet list HERE for more information.

Yes, we have Single and Dual Cab utes as well as Commercial 1 Tonne Vans. Our vehicles are fitted with accessories such as tow-balls, Canopy’s, lockable storage areas for tools and roof racks to ensure you can continue to complete your work as you would in your own commercial vehicle. Speak with our friendly staff who can assist with finding a vehicle that suits your needs. See our fleet list HERE for more information.

Yes, the replacement vehicle will be fully insured. There is a non- waiverable insurance excess of $385.00 on all vehicles which is only payable if you are involved in an accident that is your fault or you damage our vehicle in some other way. There are no excess reduction fees to be paid.

There are no kilometre restrictions in Acorn Rental vehicles, just like in your own car. If we need to provide you a replacement vehicle from our third party supplier there may be some restrictions. We usually only need to do this in regional areas.

Please call Acorn on 1300 22 67 67 as soon as possible.

To drive an Acorn Rentals vehicle you will need to have a provisional or full drivers licence or equivalent. Overseas licences are accepted. Learner’s permits are not accepted.

When we need to provide you a vehicle from our 3rd party supplier, drivers will need to hold a full Australian or overseas driver’s licence. We usually only need to do this in regional areas.

Yes, anybody can drive the replacement vehicle at no extra cost as long as they meet the age and driving licence requirements, just like your own car! It is the renter’s responsibility to ensure any other drivers meet the age and licence restrictions. You must provide the licence details of all additional drivers prior to the commencement of the rental agreement.

If you are the not at fault driver we would be happy to assist you with an equivalent accident replacement vehicle to your own vehicle for the duration of the repairs. Please complete our online application: https://www.acornrentals.com.au/apply/

If you are the not at fault driver we would be happy to assist you with an equivalent accident replacement vehicle to your own vehicle for the duration of the repairs. Please complete our online application: https://www.acornrentals.com.au/apply/

Acorn can assist eligible drivers who have any driver’s licence – this includes additional drivers. Please speak to our friendly team on 1300 22 6767 to find out more.